Job Description
About NewCombin
Our name, NewCombin, refers to the “new combination” between professionals with extensive experience and experience with those young people with a strong disruptive imprint.
It is no coincidence: Marcelo, Nicolás and Ian, the founding partners, are a father, a son and a friend united by the ambition to empower organizations through technology.
Since 2017 we have sought to merge these characteristics into our professional profiles to provide unique and quality solutions to our clients, so that we can mutually nurture each other and learn together along the way.
If you are interested in taking a challenge that:
- Allows you to work with multiple industries and learn from each of them
- Boosts your English by working with teams located around the world
- Allows you to see the direct impact of your work on the users of the solution you created…
This position is for you!
In this role, you’ll get to:
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Provide remote support via phone, ticketing system (PSA), and remote control tools.
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Resolve common IT incidents (Microsoft 365, Windows/macOS, printers, VPN, email, etc.).
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Follow MSP workflows: SLAs, documentation standards, response times, and escalation rules.
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Keep tickets updated with clear, detailed notes and real-time time tracking.
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Respond to RMM alerts (patch failures, AV alerts, offline endpoints).
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Perform basic system administration tasks (Microsoft 365 accounts, Azure AD issues).
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Escalate complex incidents with complete diagnosis and documentation.
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Deliver an excellent customer experience through clear and professional communication.
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Work standard hours from 9 a.m. to 6 p.m. Pacific Time.
We are looking for you if you
- Have previous experience working in an MSP.
- Have 1–3 years of experience in Help Desk or Technical Support roles.
- Have strong experience troubleshooting Windows 10/11.
- Have experience using PSA tools (ConnectWise, Autotask, or similar).
- Have experience with RMM tools (NinjaOne, N-able, Datto RMM, or similar).
- Have knowledge of Microsoft 365 administration.
- Have basic networking knowledge (DNS, DHCP, TCP/IP).
- Have the ability to handle multiple tickets and clients simultaneously.Have strong discipline in documentation and process adherence.
- Are fluent in English, both spoken and written (direct interaction with end users).
- Are based in LATAM
Desirable skills
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CompTIA A+, Network+ certifications, or similar.
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Experience providing support for macOS.
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Knowledge of Intune, Autopilot, or MDM solutions.
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Exposure to cybersecurity tools (EDR, antivirus, MFA).
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Interest in growing into L2/L3 roles, projects, or system administration.
We offer
- Excellent work environment
- 100% remote
- Long-term relationship
- Opportunity to work with global teams