Job Description
About NewCombin
Our name, NewCombin, refers to the “new combination” between professionals with extensive experience and experience with those young people with a strong disruptive imprint.
It is no coincidence: Marcelo, Nicolás and Ian, the founding partners, are a father, a son and a friend united by the ambition to empower organizations through technology.
Since 2017 we have sought to merge these characteristics into our professional profiles to provide unique and quality solutions to our clients, so that we can mutually nurture each other and learn together along the way.
If you are interested in taking a challenge that:
- Allows you to work with multiple industries and learn from each of them
- Boosts your English by working with teams located around the world
- Allows you to see the direct impact of your work on the users of the solution you created…
This position is for you!
In this role, you’ll get to:
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Provide daily support to employees with hardware, software, and network issues.
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Install and configure laptops, mobile devices (iPads, iPhones), and Windows operating systems.
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Diagnose and resolve technical problems, escalating when necessary.
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Guide users in troubleshooting via phone, chat, email, or remote access.
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Manage equipment inventory and logistics between offices.
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Document issues and solutions to strengthen the internal knowledge base.
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Verify full system functionality after support tasks.
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Contribute to a service-oriented and collaborative support environment.
We are looking for you if you
- Have 3+ years of experience in technical support roles (Help Desk, IT Support).
- Have a Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Have strong knowledge of Windows, Linux, and/or Mac OS environments.
- Have advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- Have experience using remote desktop tools and help desk software.
- Have excellent troubleshooting skills and critical thinking.
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Are fluent in English: you’ll be working with a US-based team
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Are based in LATAM
Desirable skills
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Technical certifications (Microsoft, CompTIA A+).
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Previous experience in fast-paced industries such as real estate or property management.
We offer
- Excellent work environment
- 100% remote
- Long-term relationship
- Opportunity to work with global teams